Returns & Refunds Policy

Last updated: November 2025

Thank you for supporting independent art. Every piece at Kind Owl Gallery & Print Shop is made to order with care, using professional fine-art printing processes.

This policy explains how returns, replacements, and refunds are handled.

Made-to-Order Artwork

All prints are produced individually once an order is placed.
For this reason, we are unable to accept returns or issue refunds for:

  • Change of mind

  • Ordering the wrong size or frame

  • Realising the artwork does not suit your space

Please check product dimensions carefully before purchasing.
If you’d like advice before ordering, feel free to get in touch.

Damaged or Faulty Items

If your order arrives damaged or with a printing or manufacturing issue, please contact us within 7 days of delivery.

Include:

  • Your order number

  • A short description of the issue

  • Clear photos of the packaging and artwork

Once confirmed, a free replacement will be arranged — there is no need to return damaged prints.

Incorrect or Incomplete Orders

If the wrong item arrives or something is missing, please contact us within 7 days and we’ll fix it as quickly as possible at no cost to you.

Lost Parcels

If your item has not arrived within the expected delivery window, please contact us and we will investigate with the courier.

If the parcel is confirmed lost, we will replace the order free of charge.

Colour and Material Variations

Colours may vary slightly depending on device settings and screen brightness.
All prints are produced on calibrated archival equipment, but small variations in paper, mount size, or timber framing are considered normal and not faults.

Cancellations

As prints are made specifically for each order, cancellations cannot be made once printing has begun.

If you need to request a cancellation, please contact us as soon as possible — we will try to help where timing allows, but it cannot be guaranteed.

Refunds

Refunds are issued only in the following situations:

  • Damaged items

  • Printing or manufacturing defects

  • Lost or incorrect orders

Refunds are processed to the original payment method once confirmed.

How to Contact

If you need help with an order, please get in touch using the Contact page on this website.

We usually respond within 1–2 business days.